FAQs

ORDERS

To check the status of your order please login to view your current and previous order information.

Depending on e-mail provider, a confirmation e-mail may take several hours to come through. This is because service providers like Google and Yahoo use a system that scans email senders for spam and can take longer than other e-mails.

If you would like to cancel your order before it ships, please contact our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday.

Please visit our Shipping and Returns Page for detailed instructions on how to exchange or return an item.

If you received an e-mail confirmation stating you are going to be refunded, rest assure that we have processed the refund on our end and that it may take up to 30 days for some banks to show the refunded amount in your account. Contact your banking provider to see how long processes like refunds take for them.

JunoActive™ is proud to stand behind our products. If you are unsatisfied for ANY reason you may return unworn & unwashed items within 30 days of purchase for a full product refund. Manufacturing defects are returnable at any time.

SHIPPING

You should have received an email saying that your order has been shipped. This email will contain a link to track your shipping. If you cannot find your email you may login to your account and view your order status to find your shipping tracking number.

Yes, we offer International Shipping to most countries. To see the shipping rates for different countries please visit our Shipping and Returns page.

EMAILS / CATALOG

We no longer send out catalogs. We are exclusively online and we recommend subscribing to our email list for our most current promotions and product releases.

If you would like to unsubscribe to our emails, there is a link at the bottom of each email to the subscription center. In the subscription center you can customize which emails you would like to receive or you can unsubscribe at the bottom of the form. You can re-subscribe at any time.

SIZING

Choosing a size online is easy. Once you are viewing a list of products in a category, like Swimwear, view the product filters on the left side of the category. Here, you will find filters for your results. Choosing a size in the filters will display the products that have been created in your size. *The displayed clothing is not always in stock in your size.

If you would like assistance choosing your correct size you can view our size chart or call toll-free customer service for assistance at 1-800-586-6642

The length of our swimsuits are measured is a circumference measurement which is from the top of the strap to the crotch (this is a slightly diagonally measurement). A tall swimsuit has an additional 2 inches added to the circumference. Most one-piece swimsuits are 62" in length and tall swimsuits are 64" in length.

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JunoActive Size Charts

US Size Chart

Size XL 1X 2X 3X 4X 5X 6X
Women's 14/16 18/20 22/24 26/28 30/32 34/36 38/40
Bust 40-42 44-46 48-50 52-54 56-58 60-62 64-66
Waist 32-34 36-38 40-42 44-46 48-50 52-54 56-58
Hip 44-46 48-50 52-54 56-58 60-62 64-66 68-70

Euro Size Chart

Size XL 1X 2X 3X 4X 5X 6X
US 14/16 18/20 22/24 26/28 30/32 34/36 38/40
Euro 44/46 48/50 52/54 56/58 60/62 64/66 68/70