Shipping & Returns

Find Your Shipping Rate

Service Name Delivery Time Price
Ground Contiguous US: 6 - 10 Day delivery $9.95
Expedited Contiguous US: 3 - 6 Day delivery including Saturday! $15.95
2 Day Air Contiguous US: 2 Day business day delivery $29.95
Alaska Ground AK Only: 6 - 10 Day delivery, Cannot ship to PO Boxes $14.95
Alaska & Hawaii Expedited AK & HI: 3 - 6 Day delivery including Saturday! $20.95
Alaska & Hawaii 2 Day Air AK & HI: 2 Day business day delivery $49.95
Canada Customer pays for duty and taxes at destination $19.95
Customer pays applicable duty at destination $29.95

• Expedited orders placed after 11am CST will ship next business day.
• Exchanges Ship FREE! (Ground shipping only)

• P.O. boxes - CANNOT 1 Day or 2 Day Air Ship
• If your order is delivered in multiple shipments, the shipping fee will be charged only to your first shipment.
• Expedited shipping is not available to US Territories or APO addresses.


We love serving you, and hearing from you. Send us your comments and ideas anytime to customerservice@junoactive.com and they will be routed to the right person. We listen!

Customer Service Hours:

Monday-Friday 6am-6pm & Saturday-Sunday 12pm-5pm CST 

763-401-8055 or toll-free (800-586-6642)  customerservice@junoactive.com

 

Our Guarantee

We are proud to make long-lasting clothing from the best fabrics.  Any defective product may be returned at any time for a full refund or exchange.  This does not include normal wear on fabrics.

   

Returns

Return items to us within 30 days of your receipt for a full refund. To be eligible for return or exchange: items must be unwashed, unworn, with tags attached.  Returns received 31 to 70 days after purchase will be assessed a re-stocking fee of 15%.  Any return beyond 71 days after purchase must be approved by customer service and will be at most current sales price and have a 15% restocking fee.  JunoActive reserves the right to return items to the customer and deny a refund.

US Returns (Without an exchange):
To create a return, log in to your account and select the "Submit a Return" button.  Print out a shipping label.  Securely package your return and drop off at any USPS location.  Once your return has been processed you will be refunded the amount of purchase less $7.95 for shipping and handling. 
Eco Tip:  Turn your bag inside out and secure return label to outside of bag.
  
  

International Returns and Shipping with your own label:  Choose your own method of shipping to send items back to us. We are not responsible for packages lost or damaged in transit.  We highly recommend you use a carrier that provides tracking and insurance. 

Return to:
JunoActive
c/o K2 - King Solutions Inc.
11020 Holly Lane North, Suite 500
Maple Grove, MN 55369
  
  

Exchanges

No-Hassle Exchanges (US addresses only):
Hassle free…shipping is on us BOTH WAYS! Call us to place exchange. Or Email us anytime. We will respond by next business day. Your refund will be applied to your order when the exchanged item is received.                                 
  
  

Defects

A defective product may be returned at any time for an exchange of the same item or if item is not available you may chose an item of your choice up to the value of your original purchase price. This does not include normal wear on fabrics.  Please call customer service at 1-763-401-8055 or email customerservice@junoactive.com for defective items.