Contiguous US: 3 - 6 Day delivery including Saturday!
2 Day Air
Contiguous US: 2 Day business day delivery
AK Only: 6 - 10 Day delivery, Cannot ship to PO Boxes
Alaska & Hawaii Expedited
AK & HI: 3 - 6 Day delivery including Saturday!
Alaska & Hawaii 2 Day Air
AK & HI: 2 Day business day delivery
Customer pays for duty and taxes at destination
Customer pays applicable duty at destination
• Expedited orders placed after 11am CST will ship next business day.
• Exchanges Ship FREE! (Ground shipping only)
• P.O. boxes - CANNOT 1 Day or 2 Day Air Ship
• If your order is delivered in multiple shipments, the shipping fee will be charged only to your first shipment.
• Expedited shipping is not available to US Territories or APO addresses.
JunoActive strives to provide you with a fit that looks and feels amazing. If for any reason you are not content with an item(s), we gladly accept exchanges for US orders within 30 days from the date of shipment and in new, unused condition with original packaging. Exchanges are not available for international orders, they can only be returned. Apparel must also be returned unworn, with all tags still attached.
US Orders Exchange Process – 3 Simple Steps:
1. Call 1-800-586-6642 to place your exchange order 2. Follow the return/exchange directions included in your order to send back your item(s) 3. Order any additional items – they will ship free too!
We love serving you, and hearing from you. Send us your comments and ideas anytime to email@example.com and they will be routed to the right person. We listen! Our Guarantee: We are proud to make long-lasting clothing from the best fabrics. We hold our manufacturers to high standards. Any defective product may be returned at any time for a full refund or exchange. This does not include normal wear on fabrics.
Exchanges Ship FREE: For fastest service, call us to make your exchange: 1-800-586-6642. We will get your new exchange order on the road to you ASAP. We will check inventory to make sure what you want is available and ready to ship. There is FREE ground shipping within the contiguous United States on exchange orders. Any additional items purchased at the time of exchange will also ship for free!
Return Policy: Return items to us within 30 days of your receipt for a full refund. The unwashed, unworn merchandise with tags attached should be returned in the original packaging. Returns received 31 to 70 days after purchase will be assessed a re-stocking fee of 15%. Any return made 71 days after purchase must be handled by customer service by calling 1-800-586-6642.
JunoActive reserves the right to return items to the customer and deny a refund. How to Return: Securely package your unwashed, unworn, tagged items in the original packaging. Include the Invoice that came with the order along with your return. Write any instructions or comments to us on the Invoice. Select the return items button to submit request and print out shipping label. Attach return label to the outside of your secure package. Drop off at any US Postal Service location, box, or with a carrier. We will deduct $7.95 from your return credit for the cost of shipping. You may also choose your own method of shipping to send the items back to us. We are not responsible for packages lost or damaged in transit. We highly recommend you use a carrier that provides tracking and insurance. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
c/o K2 - King Solutions Inc.
11020 Holly Lane North, Suite 500 Maple Grove, MN 55369
You will receive an email notifying you when we have processed your return and your credit has been issued. If you purchased using a credit card, the credit will be issued to the credit card used to purchase. If you paid by check, a refund check will be issued by Junonia®.