Shipping & Returns

Find Your Shipping Rate

Service Name Delivery Time Price
Ground Contiguous US: 6 - 10 Day delivery $9.95
Expedited Contiguous US: 3 - 6 Day delivery including Saturday! $18.95
2 Day Air Contiguous US: 2 Day business day delivery $28.95
Alaska & Hawaii Ground AK Only: 6 - 10 Day delivery, Cannot ship to PO Boxes $14.95
Alaska & Hawaii Expedited AK & HI: 3 - 6 Day delivery including Saturday! $20.95
Canada Customer pays for duty and taxes at destination $23.95
Customer pays applicable duty at destination $59.95
*Please allow additional time for oversea deliveries.

• Expedited orders placed after 11am CST will ship next business day.
• P.O. boxes - CANNOT 2 Day Air Ship
• If your order is delivered in multiple shipments, the shipping fee will be charged only to your first shipment.
• Expedited shipping is not available to US Territories or APO addresses.

We love serving you, and hearing from you. Send us your comments and ideas anytime to customerservice@junoactive.com and they will be routed to the right person. We listen!

Customer Service Hours:

Monday-Friday 10am-4pm  CST, Closed on weekends

Phone: 763-401-8055   Email: customerservice@junoactive.com

 

 

our guarantee

We are proud to make long-lasting clothing from the best fabrics.  Any defective product may be returned at any time for a full refund or exchange.  This does not include normal wear on fabrics.

   

Returns

Return items to us within 30 days of your receipt for a full refund minus shipping fees. To be eligible for return or exchange: items must be unwashed, unworn, with tags attached.  Returns received 31 to 70 days after purchase will be assessed a re-stocking fee of 15%.  Any return beyond 71 days after purchase must be approved by customer service and will be at most current sales price and have a 15% restocking fee.  JunoActive reserves the right to return items to the customer and deny a refund. 

FINAL SALE items are not eligible for return or exchange. These items are clearly marked as FINAL SALE on each product page.  Any FINAL SALE item returned will be donated to a local women's shelter and customer will not receive a refund.  

US Returns:
To create a return, log in to your account and select the "Submit a Return" button.  Print out a shipping label.  Securely package your return and drop off at any USPS location.  Once your return has been processed you will be refunded the amount of purchase less $7.95 for shipping and handling. 
Eco Tip:  Turn your bag inside out and secure return label to outside of bag.
  
  

International Returns and Shipping with your own label:  Choose your own method of shipping to send items back to us. We are not responsible for packages lost or damaged in transit.  We highly recommend you use a carrier that provides tracking and insurance. 

Return to:
JunoActive
1115 120th Street East
Burnsville, MN 55337
  

Exchanges

Contiguous U.S. Only:
To return items you wish to exchange, please refer to our US Returns policy found here: https://junoactive.com/pages/shipping-returns   You will receive an email from our customer service department with a return confirmation and a free shipping code to place your exchange order. Please note, there is an expiration date for the free shipping code.   
 

Price Matching

JunoActive will consider price matches within 1 week of purchase date. Please contact customer service at customerservice@junoactive.com for assistance.

There will be NO price matching considered during Black Friday or Holiday offers.

   

Defects

A defective product may be returned at any time for an exchange of the same item or if item is not available you may choose an item of your choice up to the value of your original purchase price. This does not include normal wear on fabrics.  Please call customer service at 1-763-401-8055 or email customerservice@junoactive.com for defective items.